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How Can I Claim Warranty?

Apr 21, 2025

We’ve got your back — every Lightify™ Lumix RGBIC – 5M Length strip comes with a 1-year warranty to protect against any manufacturing defects or issues.

Here’s how you can claim your warranty:

Step 1: Take a clear photo or video showing the issue with the product.
Step 2: Email our support team at support@thelightify.in with your order number, proof of purchase, and the issue details.
Step 3: Our team will review your request and get back to you within 24–48 hours with a resolution — which may include a replacement or repair.

Note: The warranty only covers functional issues — not physical damage, water damage, or incorrect installation.

Your satisfaction matters to us, and we’re always here to help you glow worry-free. ✨

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FAQ

You asked. We answered. Here’s what everyone’s curious about.

How long is the Lightify Neon Rope LED?

Our RGBIC Neon Rope is 5 meters (16.4 feet) long—perfect for lining ceilings, beds, desks, walls, or creating custom shapes.

Can I cut or extend the rope light?

You can cut it—but you cannot extend it. After cutting, only the part still connected to the power wire will work. The other section won’t light up unless it’s reconnected properly with custom wiring (not recommended for beginners). Always follow the cut markings on the strip for best results.

What’s the difference between RGB and RGBIC?

RGBIC = Multiple colors in one strip at the same time. Unlike regular RGB, which shows one color at a time, RGBIC gives you gradients, wave effects, and insane visual depth.

Is it easy to install?

Yes! It comes with strong adhesive + clips for a secure fit. No tools or drilling required—just peel, stick, and glow.

Can I sync the lights to music?

Absolutely. Built-in mic mode allows your lights to react to music or sounds, creating a full vibe for parties, gaming, or chill sessions.

What do I need to control it with my phone?

Just download the APP from the App Store or Google Play, pair the device over Wi-Fi, and you’re good to go!

What if something goes wrong?

You’re covered with a 1-Year Warranty and responsive customer support. We’re here to light things up—not leave you in the dark.

Can I shape it into designs like hearts, waves, etc.?

Yes! It’s super flexible—ideal for heart shapes, curves, text outlines, and more. Let your creativity lead.

Our customer support is available Monday to Friday: 10AM to 6PM

We decided to launch a brand that transforms spaces through smart, aesthetic lighting.

From manufacturing to packaging to shipping logistics—every detail came to life, in-house.

We launched The Lightify with one goal: to make your room feel like you.

Free shipping

We offer free shipping on every order—no minimum required.

Customer service

You can reach us anytime at support@thelightify.in or WhatsApp us at +91 9235754165.

We’re available Monday to Saturday, 10 AM – 6 PM.

RGBIC Technology

Unlike basic LEDs, RGBIC lights show multiple colors at once.

Music Sync Mode

Our lights sync with your music—no setup, no delay.

Get it on Google Play

Download on the App Store